Frequently asked questions

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How do I add a collaborator to my product?
Add a collaborator to your stores CollabPay account by:
  • Going to CollabPay app
  • Products page
  • Click on a product you want to
  • Click on the ‘Add new collaborator’ button
How often are orders synced from my store to CollabPay?
Orders are synced in real-time.
Can I add multiple collaborators to a single product?
Yes! This is where CollabPay works wonders. You can add as many collaborators to a single product as you want. As long as it is within your plan limits.
Does CollabPay automatically include sales prices?
Yes. CollabPay reads the exact price amounts directly from your store. This includes any discounts or sales that were on the order total.
How are refunds treated using CollabPay?
If a payout has not been completed and the order is cancelled/refunded then the amount will be removed from the payout. If the payout has already been paid then we create a negative charge on the next payout to account for the costs.
Can I add a percentage & flat fee to a collaborator at the same time?

You can do this only if you create two Collaborator accounts for a single person. You cannot do this using one collaborator account at this moment in time, please contact us if you are interested in this.

For example - you will need to create two collaborator accounts for a single person, then assign one account using percentages, and then assign a flat fee using the other.

What are the "Integrations"?

Integrations are how many platforms/stores you want to connect to one CollabPay account. For example, you can connect a single CollabPay account to two Shopify stores, which will equal 2 integrations.

Or if you had a store on WooCommerce and a store on Shopify, that would equal to 2 integrations. People who would use this could be anyone with multiple Shopify stores under the same brand but have a store in each country they deliver. Or someone who has stores across multiple platforms such as Etsy, WooCommerce and Shopify.

Can you use two PayPal Payout accounts on a single CollabPay account?
No, you can only attach one PayPal account to a single CollabPay account.
What happens with flat fee earnings if a 100% discount code is used?
The Collaborators will not earn anything. Because the store did not make any money, the Collaborator will not either. If you request this to pay the Collaborator, please contact us.
Can customers see any order information from CollabPay?
No, CollabPay is strictly a private backend application. Only store owners with access to the Shopify store apps can see CollabPay information. Collaborators will only see relevant information to them.
Can you create a negative expense using the expense feature to give money to the Collaborator on the payout?
No, it's not possible to give extra money to the Collaborator using the expense feature. You can create a new order in Shopify to give the Collaborator more earnings by assigning them 100% of the earnings of a test product or similar.
Does CollabPay have the ability to calculate the sales tax e.g. VAT, GST?
Yes, you can toggle this from the account settings page.
Why is there a shipping box that shows up when selecting a flat fee for the Collaborator?

When you want to include the shipping cost within the split to the collaborators, we need a method for both the percentage and flat fee:

Method 1 - When using percentages When using percentages, the app can automatically calculate the percentage split of the shipping too. This applies if you want the split to include the shipping cost. If you don’t want it to include the shipping cost and you want to deduct the shipping total before the split takes place, then no percentage will apply to the shipping price.

Method 2 - When using flat fee When using flat fee, it's not possible to calculate a flat fee price for the shipping, as well as a flat fee for the total price. That means CollabPay gives you the ability to enter this additionally to allow the collaborator to earn a flat fee price for the shipping.

How do I share shipping costs with Collaborators?

If you are using percentages and you want to share shipping costs with collaborators, go to Settings > Accounts > set the Shipping amounts to "Yes". This will then calculate a percentage of the shipping to share with the collaborators.

Flat fee

When assigning a flat fee to a Collaborator, a shipping box will appear which allows you to set a different flat fee rate for the shipping cost. This allows you to pay a fee of the shipping cost to each Collaborator.

How do I link my PayPal account?
View more detailed tutorial
Can PayPal Payouts pay using a bank account or card?
No, PayPal Payouts does not allow payouts to take place using your bank account or card. They only allow payouts from your PayPal funds. The best practice is to have PayPal as a payment gateway on your store, so the PayPal account is automatically funded. View more details on PayPal Payout features.
Are my products automatically synced when connecting an integration?
Yes, once you have integrated your store, your products will automatically be synced into CollabPay.
Can I set a payout time frame of my choice?
Yes you can set payout time frames from whenever you like.
How do I verify my PayPal account?
You only need to do this if you are a store account. Go to Settings > PayPal Setup and then follow the steps.
Will your app slow down my Shopify store?
No. We are not part of your Shopify store/theme code.
Can I upgrade/downgrade my plan at any time?
Yes, anytime!
Do collaborators need to pay a monthly fee?
Nope! Only the store owner pays the fees.