Frequently asked questions

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How do I add a collaborator to my product?
Add a collaborator to your stores CollabPay account by:
  • Going to CollabPay app
  • Products page
  • Click on a product you want to
  • Click on the ‘Add new collaborator’ button
How often are orders synced from my store to CollabPay?
Once a day.
Can I add multiple collaborators to a single product?
Yes! This is where CollabPay works wonders. You can add as many collaborators to a single product as you want. As long as it is within your plan limits.
Does CollabPay automatically include sales prices?
Yes. CollabPay reads the exact price amounts directly from your store. This includes any discounts or sales that were on the order total.
How are refunds treated using CollabPay?
If a payout has not been completed and the order is cancelled/refunded then the amount will be removed from the payout. If the payout has already been paid then we create a negative charge on the next payout to account for the costs.
Does CollabPay have the ability to calculate the sales tax e.g. VAT, GST?
Yes, you can toggle this from the account settings page.
Does CollabPay have the ability to calculate shipping?
This feature is coming an upcoming release. Watch this space!
How do I link my PayPal account?
You can find a more detailed tutorial here.
Are my products automatically synced when connecting an integration?
Yes, once you have integrated your store, your products will automatically be synced into CollabPay.
Can I set a payout time frame of my choice?
Yes you can set payout time frames from whenever you like.
How do I verify my PayPal account?
You only need to do this if you are a store account. Go to Settings > PayPal Setup and then follow the steps.
Will your app slow down my store?
No. We are not part of your store/theme code.
Can I upgrade/downgrade my plan at any time?
Yes, anytime!
Do collaborators need to pay a monthly fee?
Nope! Only the store owner pays the fees.